Rate Adjustment as of January 1, 2025

To maintain our high-quality services and continue investing in security and innovation, we will adjust our rates effective January 1, 2025. The rate indexation for 2025 is set at 5.9%.

This adjustment is necessary due to increasing costs in several areas, including:

  • Personnel: The demand for skilled IT professionals continues to grow, leading to higher labor costs.
  • Security: Ensuring optimal security and compliance with the latest regulations requires significant investments.
  • Cloud Infrastructure: Rising cloud service costs are a direct result of the increasing demand for scalable and reliable digital infrastructures.

We remain committed to keeping our rates competitive while continuing to invest in the quality and security of our services. If you have any questions about this indexation, please don’t hesitate to contact our team.

Hourly Rates for 2025

Despite rising costs, we have decided not to increase our hourly rates for the second year in a row. They will remain as follows:

  • Project Management: €125.00
  • Support (1st and 2nd line): €100.00
  • Consultancy: €125.00
  • Technical Support for External Integrations via Web Services: €125.00
  • Development: €125.00

Coupon Costs 2025

As of January 1, 2025, coupon costs have been adjusted to €0.0008 per unit.

Introduction of Customer Success and New Approach to Service Credits in 2025

Starting in 2025, our Customer Support department will adopt a new name and approach. It will be rebranded as Customer Success, reflecting our enhanced focus on ensuring our customers’ success. This department will not only provide support for using our tools but will also actively assist with optimizations and success management to help you get the most out of our services.

To ensure a smooth transition to this new approach, unused service credits (strippenkaarten) will be utilized differently in 2025. Our Customer Success team will proactively apply these credits throughout the year, offering targeted support and optimizations. This way, we can continue working closely with you to achieve your goals and maximize the effectiveness of our tools.

We look forward to building a successful 2025 together!

Thank you for your understanding and trust. We look forward to continuing our partnership in the coming year!