The largest surf shop in the Netherlands has chosen to partner with tritonX. At Telstar Surf, customers can find an extensive range of kitesurf, windsurf, SUP, and wakeboarding products from the most popular brands. The surf shop in Ermelo offers a wide collection with ample stock, ensuring that many items can be delivered immediately. Additionally, there is an online store where the inventory is even larger, thanks to dropshipping options with the most popular surf brands. But how do you ensure you remain number one? To address this question, the collaboration with tritonX’s CDP (Customer Data Platform) was initiated.
“For our company, investing in customer relationships is becoming increasingly important. We want to bring our customers into our lifestyle world. In addition to selling surf-related products, we also aim to offer our customers a great experience. For example, through our surf school, customers can experience what it’s like to kitesurf, windsurf, or SUP for an hour. If they simply want to relax for the day, they are welcome at Telstar Beach. To gain more insights into the preferences and desires of our guests, we’ve chosen to store all data in one central customer profile. This enables our marketing team to convey the ‘Telstar world’ to our target audience. tritonX helps us tremendously in enhancing the Customer Experience,” says Marc Schraverus of Telstar Surf.
tritonX is used by professional retail companies with an omnichannel strategy. By putting the consumer at the center and gathering relevant data around them, a 360-degree view is created. tritonX assists retailers with a smart marketing tool to increase Customer Lifetime Value.
Interested? Visit our website at www.tritonx.cloud or contact Ad Umans at ad.umans@2factors.nl (0031 6 549 372 09).
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